Why should you choose Cititravel?
Cititravel provides outstanding quality assurances and insurances to ensure your MICE event is impeccable.
Cititravel is a fully registered travel agency in line with Spanish and Portuguese legislation.
Insurance:
This DMC is fully insured and has voluntarily exceeded the legal minimum cover for liability insurance to 4,800,000 Euros for both companied.
Monetary:
Their deposits are guaranteed. In cases where large amounts are involved and where Cititravel is involved with the hotel reservation, a Bank bond is available to guarantee any deposits paid by you to Cititravel.
Local Knowledge assurances:
Cititravel can guarantee local knowledge and expertise in all areas they offer MICE travel. They have their own offices in Malaga, Seville, Madrid, Barcelona, Valencia, Tenerife, Mallorca and Lisbon. Many DMCs operate from just one office in their home city, where they attempt to cover then whole of Spain by means of virtual offices. This is not the case for Cititravel.
Data Protection and GDPR:
Cititravel maintains strict adherence to data protection laws and the measures required by law in the European GDPR. Some examples of their adherence to these laws include obliging all staff members to sign a confidentiality agreement and vetting all suppliers to make sure they have the technical and organisational measures in place to comply with GDPR requirements.
Organisation:
Cititravel handles well over 500 projects a year and currently employs more than 50 account managers dedicated to the smooth execution of successful programmes. Large and complicated operations are handled by a team of account managers and work volumes are controlled by the relevant Cititravel office manager.
Risk Assessments and Health and Safety Procedures:
When each programme is finalised Cititravel assesses any potential risks according to established criteria in order to anticipate and solve any potential areas of concern. Risk assessment procedures include the operational, financial and technological requirements of any project.
Suppliers:
Within Cititravel’s quality management system it is forbidden to work with any third-party suppliers who cannot demonstrate that they are fully licensed and insured to provide the services they are contracted to supply. This system ensures ongoing quality checks and the eliminates the suppliers from their database if they are unable to demonstrate that they are ‘fit for purpose’.
Corporate Social Responsibility:
Recycling and energy saving policies have been introduced in each of their offices. They also offer and are continuously developing “green” activity programmes for clients
Quality matches the price:
Providing an excellent quality of service has a cost. Their aim is to always provide the best possible quality at the best possible price. Before accepting the cheaper quote make sure that the right questions are being asked, not all DMC’s have the quality and assurances like Cititravel does!